The Future of Banking Belongs to Both the Best Fintechs and Incumbent
João Dias, Chief Digital Officer, Novobanco
Today’s banking industry is dominated by the most human centric fintechs and customer focused banks. The best fintechs have become fully licensed and regulated banks over the past years to capture the trust of customers and developed a significant human touch to complement the simple and convenient user experience (UX) they already had.
Grounded in practicality, João Dias will explain how the best incumbent banks have leveraged their relatively loyal customer base, omni-channel vocation and proximity to local communities, while building great UX on top of radically transformed tech, organization and processes.
- Transforming the legacy faster than competitors is not sufficient. What else you need to know?
- Expanding on the human, localized and personal interaction model with customers to stay ahead the competition.
- Leveraging franchise and partner expansively to build a strong bank identity.