Understanding the new, digital customer experience (CX) is crucial for your success. With the pandemic as huge acceleration factor for digital transformation companies are forced to adapt to new market realities with the help of AI, IoT and Robotics. How solid is your tech strategy as competitive edge in your customer journey? Not to mention that the employee experience (EX) is just as essential for your business’s performance. With money not being the primary motivating element, a positive EX is the thriving factor for performing in best results. While the war for talents is fiercer than ever you need to give your workforce the tools and environment they need.

In this episode we will not only discuss CX and EX but also dive deep into how new technologies improve the way of how we do business in Germany. During our industry panel we will gain insights in revolutionary developments within digital transformation and end this episode with our hotspot session about the digitalization of key processes to steer growth acceleration.

Hosted by:

Johann Hofmann
Founder and Venture Architect of ValueFacturing at Maschinenfabrik Reinhausen, Germany
Victor Kaupe
Project Manager of Site Logistics Operations, BASF Coatings GmbH, Germany
Dr. Pia Gausemeier
Head of Strategic Production Technology, Miele & Cie. KG, Germany
Christine Wüsteney
Head of Digital Transformation Management, üstra Hannoversche Verkehrsbetriebe AG, Germany

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INDUSTRY PANEL
Revolution Insights: AI, IoT, Robotics, Sensors, RPAs: Optimizing and Digitizing With the Newest Tech in Trend
Johann Hofmann, Founder and Venture Architect of ValueFacturing at Maschinenfabrik Reinhausen, Germany
Victor Kaupe, Project Manager of Site Logistics Operations, BASF Coatings GmbH, Germany
Dr. Pia Gausemeier, Head of Strategic Production Technology, Miele & Cie. KG, Germany


While computer science and engineering have been taken to the next level, executives need to keep up with the latest technologies. Automation and Artificial Intelligence want to be steered in the right direction to benefit businesses. In this industry panel, digital experts will address the following topics:

  • How to oversee digital products from strategy to development in agriculture?
  • Prototyping, testing and implementation of digital solutions in logistics: driving digitization of supply chains with Artificial Intelligence of Things (AIoT)
  • Steering customized mass production and early reconnaissance of manufacturing technology with the help of 3D-printing, IoT and the Digital Lab
INDUSTRY PANEL
HOTSPOT SESSION
Drilling Into the Digital Core: Automating Financials, Inventory Management and Other Key Processes With Technology Features
Christine Wüsteney, Head of Digital Transformation Management, üstra Hannoversche Verkehrsbetriebe AG, Germany

The digital core concerns digitalization technology and processes that enable predictable, efficient and low-cost internal operations. The clear goal is to steer acceleration with control and to become digital instead of just "doing digital". Especially in the transportation sector in Germany, there is a lot of work to do to arrive in the digital century. Join our hotspot-session to learn how organizations can master the following areas:

  • Driving top-line growth in realizing what the digital customer needs
  • Improving the operating margin in having the core activities digital-ready
  • Connecting customer and core in digitalizing the way of working
HOTSPOT SESSION

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